Jewel Machinery Co., Ltd._Jewel Machinery Co., Ltd.

Service Philosophy

has two principles for treating customers

Principle 1

The customer is always right

Principle 2

Even if the customer is wrong，
Please refer to Principle 1 for implementation。

service philosophy: The customer is always right!

After-sales service

After the equipment is installed and tested, Jewel will send professional technicians and technical engineers for on-site debugging and training.
Provide teaching and on-the-job training to user equipment management operators.
During the warranty period, a preventive maintenance plan will be developed for users, and local Jewel service technicians will be dispatched to provide door-to-door service once a month as planned.

Service Content

Scope 1

Machine safety inspection

Scope 2

Analysis and prediction of the machine's regular performance and potential problems

Scope 3

Answer questions raised by customers' employees when using equipment

Scope 4

Observe how customer employees operate equipment and correct inappropriate actions

Scope 5

Resolve issues found with devices in use

Service Hours

After the equipment is used normally and reaches the warranty period, if the equipment fails (not caused by human factors), only a reasonable cost will be charged. The promised response time within the warranty period is 4 hours. Take the initiative to conduct routine inspections once a month.
After the warranty period, we will assist users to formulate detailed equipment maintenance plans and perform regular maintenance on the equipment.
Jewel after-sales service guarantees 24-hour service.

4 H

The promised response time within the warranty period is 4 hours

24 H

24-hour online customer service to serve you

Service

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